Why join the Freshworks User Network?

Freshworks User Network (FUN) brings customers together to connect, learn, and share real-world insights.

The Benefits

Peer connection and shared learning

Meet other Freshworks customers facing similar challenges, exchange practical solutions, and learn from real experiences across industries and regions.
Shape the product

Engage directly with Freshworks teams, explore new capabilities, and provide feedback that helps shape what comes next.
Professional visibility and growth

Build your presence within the Freshworks ecosystem, expand your network, and strengthen your leadership voice in CX and EX.

The Expectation

FUN members show up curious, collaborative, and ready to contribute. This is a working network of practitioners who want to learn and give back.

How they contribute

Participate in discussions during in-person and virtual meetups
Offer thoughtful feedback on products and experiences
Support other members by answering questions and exchanging ideas

Ways to Participate

Attend regularly

Join local or virtual meetups and stay connected to ongoing conversations.
Share your experience

Present a use case, join a panel, or contribute to a peer discussion.
Collaborate beyond events

Continue the conversation in Community, contribute ideas, and stay active between sessions.

Who is FUN for? ⌃

FUN is for Freshworks users and experts who want to connect with peers, share experiences, and learn from one another across regions, industries, and skill sets.

Is FUN only for in-person meetups? ⌃

FUN is primarily focused on in-person meetups through local chapters. In most cases, in-person meetups are complemented by virtual sessions to help extend learning and participation.

How do I join a FUN chapter? ⌃

You can join a FUN chapter by browsing the available chapters on this page and selecting one that matches your city or region.

How can I request a FUN meetup in my city? ⌃

If you’re interested in bringing FUN to your city, you can submit a request using the FUN Meetup Request Form. Each request is reviewed to ensure the best possible experience for the community.

Do I need to be a speaker or expert to attend? ⌃

Not at all. FUN meetups are designed for participation, discussion, and peer learning. Attendees are encouraged to share experiences, ask questions, and engage at their own comfort level.

What typically happens at a FUN meetup? ⌃

FUN meetups include peer discussions, shared experiences, open Q&A, and networking. Some meetups may also include user stories, expert-led sessions, or workshops, depending on the format.

What is a Chapter Leader? ⌃

Chapter Leaders are community members who help bring local FUN chapters to life by co-hosting meetups, facilitating discussions, and representing their local community.

How can I become a Chapter Leader? ⌃

If you’re interested in playing a more active role in your local FUN community, you can express your interest through the Chapter Leader Interest Form.

Is FUN limited to a specific product or role? ⌃

FUN is open to users across all Freshworks products. While FUN meetups are primarily practitioner-focused with hands-on discussions, real-world use cases, and practical learning—they are not limited to a single role. Users from different functions and levels of experience are welcome to attend, learn, and explore what FUN has to offer.

Where can I learn more or get support? ⌃

For more details and questions, please contact :

Rima (rima.sengupta@freshworks.com )