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I’m looking to expose more than the default fields on the customer facing portal as below.

Default is Subject, Ticket ref, created date and status

How do I add into the overview page additional fields 

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The GUI allows you to add fields to filter on, but not actually show them on the summary page to the customer. (https://support.freshdesk.com/support/solutions/articles/50000004905-setting-up-advanced-ticket-filters-on-your-customer-portal)

I believe it needs Javascript but an example of this, or list of fields is not available from FD support.

Greetings @martinj_uk. Thanks for contacting Freshworks community.


I understand you want to add extra fields to the ticket view page in the customer portal. Although there isn't a built-in way to do this, we can customize the portal with the help of your developers. If you need assistance from our team, please email support@freshdesk.com.

 

Thank you.
Sujitha Dhanaseelan.
Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service.

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