We want to modify Customer Portal in Freshdesk but when we try to bring the snippet ticket_list on Portal Home page, it gives Liquid error. Adding snippet new_ticket_form works.
Also, how do we customize the new_ticket_Form, we want to change the dropdowns to card view.
Hi
Thank you for bringing this up.
To address the Liquid error while adding the ticket_list snippet to the Portal Home page, ensure that there are no script conflicts or incorrect usage of Liquid tags in the customized portal theme. Check under Admin > Portals > Customize > Edit theme > Pages > Layout or specific page (if applicable) for any customization issues. If the error persists and seems specific to the account, it may require troubleshooting with occasional agent access to validate and adjust the code.
To customize the new_ticket_form into a card view for dropdowns:
Navigate to Admin > Portals > Customize > Edit theme.
Modify the CSS or HTML code within the portal theme to transform dropdown elements into card-style selections. For example, you can create stylized card-select components using CSS and JavaScript.
If extensive customization is needed beyond typical settings, you may require assistance from third-party SI partners or developers experienced with Freshdesk portal themes.
Thank you
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