Visit Freshworks.com Visit Freshworks

Groups
Events
Product Updates
Insiders Program

ITOM Unlocked: Using workflows for alerts

(Tue, 21 May, 3:30 pm)

Community
Search

Replies posted by Kamakshi V

126 Replies

Newest first

Oldest first

Kamakshi VCommunity Manager

published in Announcements and Events

We're BACK with the Freshworks Analytics | Webinar SeriesEvent News

Hello @jensderooij The CX- Analytics webinar recording will be up soon in the same link 👇🏻

Kamakshi VCommunity Manager

published in Announcements and Events

Watch on Demand : Analytics Webinar Series (Overview, CX and CRM Deep-dive)WATCH ON DEMAND

Hello Everyone!For those who could’t make it to the Analytics Overview & CRM sessions, please check out the on demand video!Also, tagging some of our members here.@AmakaG @Angelica Ariza @ahamilton @akarray @Anabela @andreas @anujgoenka @Apoorva.K @aparappally @Aurema @BenMcIntyre @bgrimes3 @carlosventurar @Carolina Pinzón @mdreda @optizoë @ZaneSorenson @zbalestino @Willian Filho 3layer @Ward @Wael @Valerie.Brown @Vinicius de Paula @VLord @Tracy Reid @Tom van den Oetelaar @ChrisGradyMartus @csalt @Chimdak @ChrisCaughman @stevenfahn @Seldnyc @DanhTruong @SColin @Sandeepc @wosch67 @ScottM @SeanBorton @EmmaDodd @eva_alf @vilhes @gvassallo @giannistsouts @havardviste @Konstantinos Z @Kormak @kristi.dennis @laurokl @MeganA @NatureGreen @sfbayarea1 @Shamim Salaudin CX VDart @ThirumalaiK @todd5903 @J.Hamilton

AnushaCommunity Manager

published in Major Incident Management

Watch on demand: A deep dive into Freshservice Major Incident ManagementWATCH ON DEMAND

Hello Hello!! Tagging some of our enthusiasts here! @Joost van den Reek @keefe.andrews @patricksawyer @rubi.odell @mark.uther @sophie @pproost @nbeysen @jbermudez @keith @Sham @Bex @zachary.king @stacyv @i.cameron @rubi.odell @BrynCYDEF @Denise.S.P @mmccoy @jluna @liamsawyer @Suki @shannon.mejia @PatrickMurphy @eeha0120 @Stague71 @jpeters @Joshua.Lawrence @zackzack @jsynotte @Klindhardt @LucasHansson @Russell Ho-Aitken @MichaelaZ @raymondcanilao @SLuethi @leighw @benp @jens.hartmann @kirstyende @FabriceV @apassey @ammon.nelson @EZTech @fabian.arlt @dengstrom @Heath @zachscott @Maxime Moreau

HenryApprentice

asked in Ticket & Workflow Management

Why don't I have access to this url?

Hey @Henry Hope all is well! As we are migrating to Community 2.0, you would be facing these interim issues. We are working on resolving them asap. To know more, please check out this article.

Kamakshi VCommunity Manager

published in Welcome

Chapter 2: Navigate the waters - Understanding how content is organized.Getting Started

Hello @shannon.mejia As we transition from the old pages, there is a possibility that some pages may break. We’re really sorry for the inconvenience. However, we are working on resolving these interim issues internally, and they should be fixed soon. Your patience during this process would be greatly appreciated.For more info, please check out this article.

alyssia.correaCommunity Manager

published in Announcements and Events

🚨 ATTENTION PLEASE!! 🚨 Maintenance Hours for Freshworks Community 2.0 🔧Community News

Hello Fam! I hope you’ll had fabulous weekend! We're thrilled to announce that Community 2.0 is finally LIVE, and we can't contain our excitement 💃🏻🕺🌈🎆 . We're eager to know if you share the same enthusiasm.We'd love to hear your thoughts on the enhanced experience. If you could take a moment to fill up this feedback form and share your insights, it would be greatly appreciated.Your feedback is invaluable to us, and it plays a crucial role in making the community even better!Thank you once again for your continued support and engagement. We truly appreciate your participation in this journey with us. Let's work together to make this community even more thriving and amazing!

Kamakshi VCommunity Manager

published in Announcements and Events

We're BACK with the Freshworks Analytics | Webinar SeriesEvent News

Hey, @jensderooij,Would you mind refreshing the page for me? After that, please try viewing it.This action might trigger some internal syncs, potentially resulting in opening up the page.

Kamakshi VCommunity Manager

published in Announcements and Events

We're BACK with the Freshworks Analytics | Webinar SeriesEvent News

Hello Everyone!Here’s the recording of the Analytics Overview session. @Janicebell @Michelle Green @jensderooij

alyssia.correaCommunity Manager

published in Announcements and Events

Freshworks Community 2.0 is LIVE !!!! Check out what's new!COMMUNITY NEWS

Thank you @kate.diaz ! Let’s hear it from some of the new members of our Fam! @Leighanne @melissachu @Nikol @valentinacickan9 @indigoniner99 @Jim Molloy @jimmy.andrews @Caromezaf @MelindaRichards @MeliZenta @Carolina Gómez @Carolina Ramírez Aguilera @Alma @DVL @kapitolinaromanko @gpranz777 @Jackie S @junkremoval1122 @wosch67 @Daniel.farrugia @williamc @simranjeetsngh04 @Alsbeth @RebeccaOBrien @KushagraHarbola @aaron.asbury @Mateo_33 @kravcukelizaveta687 @S Ewing @Mike2150 @kees.brandsema @Angelica Ariza @weinbergersonburnan @AlfalfaEater @ZaneSorenson @helgastroman @jimmy892 @Mjeroncic

alyssia.correaCommunity Manager

published in Announcements and Events

Freshworks Community 2.0 is LIVE !!!! Check out what's new!COMMUNITY NEWS

Hello Fam!What do you’ll think? Isn't it going to be exciting to see Freshworks Community 2.0? Are you’ll as thrilled as I am? Why not share your thoughts here?@zachary.king @keefe.andrews @daniel.soderlund @mmccoy @afautley @Crocus_Benford @SIT @julia.a @BrynCYDEF @raymondcanilao @Alefre @GlennA @ErikAlmSynerity @JiriGrohmann @i.cameron @mbauman @Bex @caygri @lavjoson @KeithW @Sophie Murgatroyd @danwrite @mark.uther @sucoyle @stacyv @adityatawade @ggallaway @JTAVOLARO @zebb.s @finn @stuartwilkie @KrisC @Kris W @Chris Sherlock @stevemc @Denise.S.P @patricksawyer @MartinDG @laminblake @PatrickMurphy @pOttenbacher @j.laird @jg8675309 @nbeysen @pproost @marion.lubat @Denise.S.P @finn @Kris_Anderson @Dean W @pablo.c @ondrej @kabessa.tal @Loes @ksupersano18 @laura_armstrong @laura.e.cordoba @eeha0120

Kamakshi VCommunity Manager

published in Announcements and Events

We're BACK with the Freshworks Analytics | Webinar SeriesEvent News

Hello @jensderooij The recording has not been uploaded yet. It is currently at a tech processing stage to meet mandated standards. It will be uploaded once it is done. I will share the link to the recording, which you may access.

Kamakshi VCommunity Manager

published in Announcements and Events

We're BACK with the Freshworks Analytics | Webinar SeriesEvent News

Hello Everyone!I would like to thank all the attendees of today’s event. It has brought us immense joy to witness such a diverse global audience. I hope that you’ll found the session insightful.For those who were unable to attend, there's no need to fret. We have you covered. Rest assured, we will soon be uploading the recording here.Before I sign off, here's a quick update for those who were eager for the CRM & CX focused Analytics session. Please join us for these Deep-dive sessions happening on July 18th and August 1st, respectively.You can find the registration links here: Please feel free to reach out if you have any further questions or need assistance. Thank you once again for your participation.

Kamakshi VCommunity Manager

published in Announcements and Events

We're BACK with the Freshworks Analytics | Webinar SeriesEvent News

Hello @osimon !The event is hosted on this Community. However, if you had registered, you must have received an email with the Zoom joining link. If not, please register here again -

Kamakshi VCommunity Manager

published in Announcements and Events

We're BACK with the Freshworks Analytics | Webinar SeriesEvent News

Yes @Michelle Green ! It will be recorded and shared across.

Kamakshi VCommunity Manager

published in Announcements and Events

We're BACK with the Freshworks Analytics | Webinar SeriesEvent News

Tagging @akshita.kanumury

Joost van den ReekTop Contributor

posted in Freshservice – Amsterdam User Network

Introduction

Thank you so much @Joost van den Reek ! We appreciate you taking time in sharing your experience with us!

Joost van den ReekTop Contributor

posted in Freshservice – Amsterdam User Network

Introduction

Hello @Joost van den Reek Greetings from the Freshworks Community!I'm Kamakshi, one of the Community Managers here. Thank you for the wonderful introduction about your work experience and family. It's truly impressive to learn about your accomplishment in The Elfstedentocht - it's quite an amazing feat. Your philosophy is also cool.Given your extensive experience in the ITSM field, we highly value your perspective on our team's ongoing research into the customers' DevOps journey. Your thoughts and insights would be immensely valuable to us. We encourage you to share your thoughts on this topic. Tagging @sundararajan.srinivasan from Freshservice team!

edward.kimTop Contributor

asked in Ticket & Workflow Management

How do I add/remove from Sub-Category in a ticket?

That’s a good self service @edward.kim Glad you found this article helpful & got the solution :)

Kamakshi VCommunity Manager

published in Announcements and Events

We're BACK with the Freshworks Analytics | Webinar SeriesEvent News

Hello Everyone! I’m tagging a few more members here @richardk @stevemc @mark-rasa @Alvin Ng @Saraleung @saloni_mehta @braynm @PeterS @LorneH

PriyadharshiniApprentice

asked in Automations and Workflows

Will 'Ticket Update' event trigger when the custom field is updated?

Hello!Thank you for leaving your query @PriyadharshiniOne of our customer support members will respond to you and provide the assistance you need.

AviationstuffTop Contributor

asked in Automations

Docusign Orchestration Error 400 Attaching document to ticket

Hello @Aviationstuff Thank you for reaching out! We will ensure a member of our customer support team responds to your query.

c.ziobroContributor

asked in How do I....?

We are sorry. You have been restricted from accessing this helpdesk page.

Hello @c.ziobro !We acknowledge the issue you've encountered and will ensure that a member of our customer support team addresses your query.

willstrudelApprentice

asked in Automations and Workflows

Creating custom placeholders in FreshService

Hello @willstrudel ! Thank you for reaching out! We will ensure that a member of our customer support team addresses your query.

depaolaApprentice

asked in How do I....?

How to disable article voting "Did you find it helpful? Yes No"

Hello @depaola Thank you for reaching out! We will have someone from the customer support team to resolve your query.

junyoung leeApprentice

asked in Analytics, Reports & Dashboards

I want to see the history of tickets deleted from the trash.

Hello @junyoung lee Thank you for reaching out! We will have someone from the customer support team respond to your query.

1
2
3
4
5
6

Page 5 / 6

Badge winners

elishafxxhas earned the badge Wizard of Creative Thinking (10)
bkarasalihovichas earned the badge Lightening (Mc)Learner
tbh-swilhelmhas earned the badge Lightening (Mc)Learner
Cameron.Hansonhas earned the badge Lightening (Mc)Learner
daminskyhas earned the badge Lightening (Mc)Learner

Show all badges

Powered by Gainsight

Terms of Use Cookie settings

Join the Community

Already have an account? Login.

Social Login

Login for Freshworks Employees Login with LinkedIn

or sign up below

Username *

Business Email *

Name

(Private)

Only you and moderators can see this information

*

Company

(Private)

Only you and moderators can see this information

*

Relationship with Freshworks

(Private)

Only you and moderators can see this information

*

Country *

Which Freshworks products are you using?

Freshservice Freshdesk Freshcaller Freshchat Customer Service Suite Freshsales Freshmarketer Unified CRM

Password *

By clicking “SIGN UP”, I understand that Freshworks will process my personal information in accordance with its Privacy Notice (https://www.freshworks.com/privacy/) and consent to receiving marketing communications related to Freshworks’ business, services, and events. I can unsubscribe from these communications at any time.

loginBox.register.email_repeat

Sign in to the Community

No account yet? Create an account.

Social Login

Login for Freshworks Employees Login with LinkedIn

or sign up below

Username or Email

Password

Remember me

Forgot password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK