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Question

AI Agent not displaying knowledgebase info correctly

  • August 27, 2026
  • 0 replies
  • 5 views

Rich Downey
Contributor
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HI,

 Getting some weird results where it is not showing all the info correctly, but close.

in our KB, we have a article explaining how to map a network drive, then another article showing a list of all the standard drive mappings. All the drive mappings start with the 2 slashes (ex \\SERVER\FOLDER).

The results show the instructions, with the path, but in some places, it does not show the 2 slashes.

As you can see, the circled area, it only shows a single slash. Thoughts on why this us happening