This feature is in Freshdesk but now that we switched to Freshervice I see it's not there. I run visitor analytics monthly and part of that is tracking # of views for our 200+ articles.
The two products are very similar I was surprised this item was missing.
Attached image shows the article metrics for FD v. FS.
![fserviceviews_23033.png](https://uploads-us-west-2.insided.com/freshworks-en/attachment/fserviceviews_23033.png)