I’m struggling with Fresh Desk Analytics for Surveys, and I can’t work out where it’s going wrong.
I have a nice simple widget that shows the survey score for the current month
What I want to do now is show the history of my positive and negative scores by month.
When I’m building it, I can choose the number of positive and negative surveys from ticket data, but only the number of positive surveys from the survey data
So, i tried to build it using the ticket data, but because it’s going by ticket data, and not survey data the stats don’t match the first widget that I shared
The group by on my by month widget is set to this
Has anyone been able to get reliable data out of this?