Hello,

Our FreshService is interfaced with other software that sends responses or notes and can change the status of tickets using the API.

To do this I created an API Key from my profile and provided it to our service provider.

The problem is that all the actions carried out on the API appear in the interface in my name, whereas they are carried out in the other software.

So I have two questions:

Is it possible to have an API Key that isn't linked to a user account?

If not, how can I ensure that it's not my name but the name of the other software that appears on the actions carried out by it via the API?

Thank you

Have a nice day