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Question

Bug in query with updated_at ?

  • September 1, 2023
  • 0 replies
  • 31 views

nixu
Apprentice

Hi,

 

I tried to fetch closed tickets older than 2 years with the following query:

api/v2/search/tickets?query="updated_at:<%272021-09-01%27%20AND%20status:5"

The API however returned tickets older than that, for instance a ticket with the updated_at field with the value "2021-09-06T10:11:59Z".

Is this a bug or something I´ve misunderstood about queries?