Question

Compare value and set custom object

  • 13 December 2023
  • 1 reply
  • 13 views

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Hello,

 

I try to automatically set a “under support contract” from serial number field filed by customer.

To do this :

I have a custom field “Serial Number” in the customer ticket form

I want to compare the serial number with the serial number in the custom object database. This on is linked to a contract (custom object too) with time expiration. if the contract is still running, set the custom value “under contract” to True

 

Do you have any solution to do this ?

 

Thanks in advance,

BR David


1 reply

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I also need to trigger an automation (or something else) if the custom field “serial number” change or on the ticket creation but can’t select custom field in automation

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