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Question

Facebook Messenger Auto Reply

  • October 20, 2022
  • 1 reply
  • 196 views
per_coh
Apprentice

Just set up an auto reply for emails, but I Can’t find it for FB messages.

Can I set a auto reply for FB messages when the customer sends a msg the first time?

      1 reply

      Aishvarya
      Community Debut
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      • Aishvarya
      • Community Debut
      • October 21, 2022

      Hi @per_coh 

       

      Greetings from the Freshworks community!

       

      I understand that you would like to send automated messages for facebook tickets. This is possible by triggering a webhook using ticket creation automation rule. Screenshot of a sample rule foe your reference below:


      33vNUXFiXub6paLyVLQ4qu5Oh9mxpJw3CzqQNPRTdjA-MKKjWEZQBag4kV57IW3WcA6TBrh4CNCQPi4rH1T7eJs4XSDam5-nzBNzF5cy03_5PlmdMy0rq7F22MQ63nq2AWSEYAgn-Uq_6XBVuwSsnEenGXq2VAOxQUz93-SRIrQ9h-qHGciI-VesPg

      API documentation to create a reply - https://developer.freshdesk.com/api/#reply_ticket

       

      Feel free to drop a note here incase of further queries.

      Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
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