Just set up an auto reply for emails, but I Can’t find it for FB messages.
Can I set a auto reply for FB messages when the customer sends a msg the first time?
+6Hi
Greetings from the Freshworks community!
I understand that you would like to send automated messages for facebook tickets. This is possible by triggering a webhook using ticket creation automation rule. Screenshot of a sample rule foe your reference below:
API documentation to create a reply - https://developer.freshdesk.com/api/#reply_ticket
Feel free to drop a note here incase of further queries.
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