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Question

Filtering for non-empty fields

  • May 6, 2025
  • 2 replies
  • 86 views
J
Apprentice

Hello, I am trying to search for tickets where a specific field is not empty or null.

 

How do you express the NOT operator within a filter?

 

For example, find all tickets where a custom field is not null?

 

I have tried the following format

 

?query="cf_csat:!null""

Kamakshi V

2 replies

K
Apprentice
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  • ksimpson
  • Apprentice
  • May 18, 2025

I would love the answer to this one as well. Very frustrating that there seems to be no way to do this.

Kamakshi V
J
A
Community Debut
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It really depends on what platform or query language you’re using. For example, in Elasticsearch-style queries, you’d typically use exists to check for non-null fields.

Kamakshi V
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