Hello,

I use the freshdesk API to synchronize contacts and companies with our internal systems.

Therefore i have to read all 23.000 contacts, which takes a lot of time. Using pagesize=100 single threaded it takes over 20 minutes. With parallelization using 50 parallel threads, it only takes 10 minutes to get all of them. 

Now I have two questions:

What is the best configuration for parallelization in this context?

And is it possible to reduce the data volume by only getting the needed fields (I tested the ?fields parameter, but it doesn’t work)?

Many thanks

AndiW