I created an automation to create a new freshdesk ticket my ticket is closed.
I have a required dynamic ticket field with Level 1 and Level 2 values. However, some of my Level 1 do not have a Level 2 set up.
"custom_fields": {
"cf_product_selection": "{{ticket.cf_product_selection}}",
"cf_functional_area": "{{ticket.cf_functional_area}}",
}
My webhook is failing "field":"custom_fields.cf_functional_area","message":"It should not be set, as input is not expected"
I tried "cf_functional_area": "{{ticket.cf_functional_area || ''}}" but it’s still not working.
how can I have it check if the ticket has this field and exclude it from my json?
