Agent is not required when submitting a ticket:
But I’m getting 400 Bad Request response status when attempting to create an unassigned ticket via the API:
{
"description": "Validation failed",
"errors": [
{
"field": "responder_id",
"message": "It should be a/an Positive Integer",
"code": "invalid_value"
}
]
}
This old post seems to confirm responder_id is not required:
What am I doing wrong?
Best answer by jdanyow
My fault- looks like in the create ticket API response will return a null responder_id (assigned agent) but *you cannot pass a null responder_id in the create ticket request body*.
https://developers.freshdesk.com/api/#create_ticket
Hi
Could you share the API call and body/payload details for which you’re receiving this error so that we can check further? Ideally, if the “Agent” field is non-mandatory for submission, then that particular error should not appear
Regards,
Sona
Freshdesk, Freshchat, Freshcaller product expert
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My fault- looks like in the create ticket API response will return a null responder_id (assigned agent) but *you cannot pass a null responder_id in the create ticket request body*.
https://developers.freshdesk.com/api/#create_ticket
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