In Freshdesk serverless there is onTicketUpdated, in Freshdesk webhooks it is possible to listen for a ticket update.
However, it is possible for an admin to bulk update tickets. For example change multiple tickets’ assigned agent.
How do I listen for those bulk changes using the Freshdesk API?
Question
How do I listen for bulk ticket updates in Fresdesk?
Reply
Join the Community
Already have an account? Login.
Sign in to the Community
No account yet? Create an account.
Social Login
Login with LinkedInor use your username
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.