Hello
In my solution I would like to send as much information as possible about the author of the ticket but as well as the context he is in. For example :
ID, PostalCode, LastPurchase etc etc
Do you know if its possible using freshdesk's API ?
Thank you
Harold,
Are you looking to send across the requester's information to him/her via an agent reply? If so, you could make use of placeholders on the agent reply template.
We have also logged this as a ticket for you. You should be hearing from our support team soon.
Thanks!
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