Hello Freshworks Community,
We are testing background listener stability and remote webhook payload handling when integrating Freshworks CRM and ticketing API endpoints into automated enterprise systems.
Technical Setup:
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Our integration architecture at Frontline Sales Consultancy (flsc.co.uk) triggers automated B2B notifications and REST API syncs over HTTPS (TLS 1.3).
The Issue We're Facing:
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Under heavy concurrent load spikes, background POST webhook listener sockets occasionally report HTTP 504 gateway timeout responses before acknowledging payload completion.
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Direct REST API requests to the same remote host resolve normally under 150ms thresholds.
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Are there recommended network socket keep-alive settings or queue worker retries to prevent connection drops during high-volume data syncs?
Any advice on managing asynchronous background worker threads would be appreciated!
Thanks!
