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I’m making requests to bring ticket data and I’ve included the stats. However, I noticed that in some requests the first_responded_at field has a date before created_at

Example:

 "created_at": "2025-08-04T21:17:28Z",

        "updated_at": "2025-08-29T14:40:53Z",

        "associated_tickets_count": null,

        "tags":

            "PROD02221-594"

        ],

        "stats": {

            "agent_responded_at": "2025-08-06T20:43:38Z",

            "requester_responded_at": "2025-08-06T19:47:42Z",

            "first_responded_at": "2024-12-02T21:53:47Z",

            "status_updated_at": "2025-08-11T15:30:51Z",

            "reopened_at": null,

            "resolved_at": null,

            "closed_at": null,

            "pending_since": null

 

What could be causing this?

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