I’m making requests to bring ticket data and I’ve included the stats. However, I noticed that in some requests the first_responded_at field has a date before created_at
Example:
"created_at": "2025-08-04T21:17:28Z",
"updated_at": "2025-08-29T14:40:53Z",
"associated_tickets_count": null,
"tags":
"PROD02221-594"
],
"stats": {
"agent_responded_at": "2025-08-06T20:43:38Z",
"requester_responded_at": "2025-08-06T19:47:42Z",
"first_responded_at": "2024-12-02T21:53:47Z",
"status_updated_at": "2025-08-11T15:30:51Z",
"reopened_at": null,
"resolved_at": null,
"closed_at": null,
"pending_since": null
What could be causing this?