How can I add dropdown choices to Freshdesk ticketing dropdown fields using APIs?
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Hi
Greetings from the Freshworks community!!
Yes, you can alter the dropdown choices via API.
The attribute is choices (Applicable for dropdown) -Array of key, value pairs containing the value and position of dropdown choices
Please refer to the below document for more details- https://developer.freshdesk.com/api/#update_ticket_field
Hope this helps!
Cheers, Barun | Freshworks community team
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