How can I add dropdown choices to Freshdesk ticketing dropdown fields using APIs?
The API can be used to alter dropdown choices?
Hi
Greetings from the Freshworks community!!
Yes, you can alter the dropdown choices via API.
The attribute is choices (Applicable for dropdown) -Array of key, value pairs containing the value and position of dropdown choices
Please refer to the below document for more details- https://developer.freshdesk.com/api/#update_ticket_field
Hope this helps!
Cheers, Barun | Freshworks community team
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