Currently, there is a way to see how many tickets are affected by each automation rule via API (seems like a count of all time and no way to filter based on date of occurrence). Is there a way via API to get a list of the tickets that were affected by these rules and when or is there is a way to see if an automation rule has run via ticket details?
Page 1 / 1
Hi,
I don’t know if it is possible, I will leave that for FreshWorks to answer but a workaround solution would be to add a Tag to the ticket as part of each automation. You can then run reports based on which tickets have which tags.
Reply
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.