Currently, there is a way to see how many tickets are affected by each automation rule via API (seems like a count of all time and no way to filter based on date of occurrence). Is there a way via API to get a list of the tickets that were affected by these rules and when or is there is a way to see if an automation rule has run via ticket details?
Hi,
I don’t know if it is possible, I will leave that for FreshWorks to answer but a workaround solution would be to add a Tag to the ticket as part of each automation. You can then run reports based on which tickets have which tags.
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