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Hello,

I am creating a PO through the API based on a ticket. I can fill one custom value. It doesn’t matter if the custom field is on the ticket or the PO. However, when I try to do two, it fails.

Do I have a separate entry for each entry, e.g.

 "custom_fields": {
    "requestor": "{{ticket.requester.name}}"

  },

 "custom_fields": {
    "shipping address": "{{ticket.shipping_address}}"

  },

or do it do it combined?

 "custom_fields": {
    "requestor": "{{ticket.requester.name}}"

    "shipping address": "{{ticket.shipping_address}}"

  },

 

Hi @michaelmartel,

 

I believe you can combine the two fields. Could you please check if you are separating the two fields with a comma(following the first field) as seen below? 

"custom_fields": {
    "custom_field_1": "{{ticket.sample_1}}",

    "custom_field_2": "{{ticket.sample_2}}"

  }

 

Regards,

Sona 

Freshdesk, Freshchat, Freshcaller product expert

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