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Using FreshservicePS to retrieve form data

  • November 4, 2025
  • 3 replies
  • 35 views

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Hi,

I realize this question is better posted to the FreshservicePS Slack channel, but I haven’t received a response in that forum so I’m trying my luck here.

I’m using the FreshservicePS PowerShell module and have a question regarding the data retrieved with Get-FreshServiceTicket. I have a ticket that was created from a Service Catalog form, and when I view the SR in the WebUI the form data is visible but it is not retrieved with Get-FreshServiceTicket.

How do I retrieve this data using powershell or via the API directly?

Thanks!

3 replies

mrsimon007
Community Debut
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  • Community Debut
  • 14 replies
  • November 5, 2025

I realize this question is better posted to the FreshservicePS Slack channel, but I haven’t received a response in that forum so I’m trying my luck here. I’m using the FreshservicePS PowerShell module and have a question regarding the data retrieved with Get-FreshServiceTicket. I have a ticket that was created from a Service Catalog form, and when I view the SR in the WebUI the form data is visible but it is not retrieved with Get-FreshServiceTicket. How do I retrieve this data using PowerShell or via the API directly? You can follow this step-by-step Freshservice API guide that explains how to fetch Service Catalog form fields and custom attributes through both PowerShell and REST API.


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  • Author
  • Apprentice
  • 1 reply
  • November 5, 2025

FWIW, I’m able to retrieve the Service Request custom_fields with Invoke-WebRequest against the URI https://domain.freshservice.com/api/v2/tickets/ticketId/requested_items, but I’d prefer to use FreshservicePS for this.


Daniel Söderlund
Top Contributor ⭐
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  • Top Contributor ⭐
  • 1407 replies
  • November 6, 2025

FWIW, I’m able to retrieve the Service Request custom_fields with Invoke-WebRequest against the URI https://domain.freshservice.com/api/v2/tickets/ticketId/requested_items, but I’d prefer to use FreshservicePS for this.

I guess devs need to add that to the module.