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We are using https://www.toptal.com/developers/json-formatter to test validate our strings from our logs into json strings for creating a ticket.

We had a verified json string, but an error when creating the ticket.  The ticket works sending just “123”

Any ideas?

 


"description": "<pre&gt;***************************************************************************************************&lt;br&gt;QQube Synchronizer - Starting Time: 06/22/2024 12:05:28 PM - Setup Wizard&lt;br&gt;Application Version 10.1&lt;/pre&gt;", 
"subject": "Log file from #0 Demo User Success 6/22/2024 12:05:28 PM Full", 
"email": "matt@clearify.com", 
"priority": 1, 
"status": 1 
}

Hi @cpv,

 

Greetings from Freshworks community. Could you please let me know what is the response code received ? Please use Postman to use the same payload to check the response code and also, Please make sure you pass all the mandatory ticket fields that are set under Admin > Ticket fields which are required during ticket creation.


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