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We're sorry, but something went wrong, when loading tickets

  • November 19, 2019
  • 1 reply
  • 206 views
P
Apprentice

 After migrating my plan I cannot see my tickets anymore, I am getting an 500 error on the following endpoint:


https://<company>.freshdesk.com/api/_/tickets?exclude=custom_fields&filter=all_tickets&include=requester%2Cstats%2Ccompany&page=1&per_page=30


I am also getting this error on a notification:

"We're sorry, but something went wrong"


Anyone else had this problem?


Thank you

freshdesk.error_45039.png

    1 reply

    A
    Community Debut

    Hello Paulo,

    Apologies for the delay in getting back.


    We believe your issue has been sorted by one of our support agents. Please feel free to write to support@freshdesk.com in case of any further queries.


    Thanks!






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