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Webhooks with time entry

Can I create a Webhooks with time entry?
I have already created bu I can not get the time entry information like time_spent ….

I want to do something that the time_spent will be saved on other place.

Can you help me about it.

Thanks

Best answer by Sneha Kandasamy

Hi @Filipe F

Greetings from Freshworks Community!

If you are looking to add Time_entry data in Ticket creation, I am afraid it is not possible. The following are the parameters supported in the Ticket creation: https://developer.freshdesk.com/api/#tickets

You can also directly update the Time entries on specific tickets using this API call:
https://developer.freshdesk.com/api/#time-entries

Hope this helps!

Cheers,
Sneha

+8

Hi @Filipe F

Greetings from Freshworks Community!

If you are looking to add Time_entry data in Ticket creation, I am afraid it is not possible. The following are the parameters supported in the Ticket creation: https://developer.freshdesk.com/api/#tickets

You can also directly update the Time entries on specific tickets using this API call:
https://developer.freshdesk.com/api/#time-entries

Hope this helps!

Cheers,
Sneha

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