Hello,

We’re using Faraday + s3 links provided by the Freshdesk API when fetching tickets.  We’re able to download ticket attachments but are not sure what format they’re in when they arrive.

We need to be able to encode/decode these ticket attachments and save them to our own s3 instance.  These will be PDFs exclusively.

Is this something we need to change in the Faraday settings?