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Add comment/solution to ticket before closing.

  • October 7, 2011
  • 1 reply
  • 104 views
L
Apprentice

How do I add a comment/solution to a ticket and close it in one action so that the user only recieves 1 email notifying them the ticket has been closed and listing the solution?

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    1 reply

    V
    Contributor
    • vijay.shankar
    • Contributor
    • 603 replies
    • October 10, 2011

    Hi Len,

     

    We will this feature soon to reply and close the ticket in a single action. For the time being, you can disable the "Close Notification" and use the execute scenario option to Send a reply mail and close the ticket in a single click.
    But rest assured we are planning to bring this option soon

     

    regards

    vijay

     

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