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Agent not able to log in using Chrome

  • November 13, 2019
  • 4 replies
  • 79 views
P
Apprentice

The screen locks and does not allow any sign in page when using chrome.

    4 replies

    D
    Community Debut
    • dj
    • Community Debut
    • January 7, 2020

    I have the same problem, is there any way to fix?

    A
    Active Contributor
    • antony.pain
    • Active Contributor
    • January 8, 2020

    I've used freshdesk with Chrome for the past 7-8 months and never had an issue like that. Are you using an older version of chrome perhaps? - Here I'm using Version 79.0.3945.88

    D
    Community Debut
    • dj
    • Community Debut
    • January 8, 2020

    My browser is pretty much older. maybe that's why. Thanks.

    hemanth.ramya
    Community Manager
    Forum|alt.badge.img+9
    • hemanth.ramyaCommunity Manager
    • Community Manager
    • May 5, 2020

    Hello!


    As @Antony mentioned, the version of the browser could be one of the possibilities why you faced this issue. Also, we could see that this was resolved for you on the ticket that you had raised with us, @Paul@Damian. Feel free to drop in an email to support@freshdesk.com for any further queries in the future.


    Happy to assist you, anytime. Cheers!

    Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
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