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API Getting Data

  • December 11, 2018
  • 2 replies
  • 39 views

I am trying to get our Help Desk Data out using the API. 


Every time I get the data, I get the most recent data. 

So even if I use updated_since if March 2017, the first 100 responses are the same as if I put in Sept. 2018. 


Can I put a range, so after my first call, I can start to gather tickets at the last date I received in the prev call. I want to pick up where my last call left.


If the first page is always most recent, then I am always querying the same data


Thanks

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2 replies

aravind.sundararajan
Skilled Expert
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Hello,


Welcome to the Freshdesk community. Congrats on your first post here.


You can use the combination of updated_since and order_type params in your GET request to fetch the tickets, starting from the oldest. You can then traverse through the different pages using the page parameter.


Cheers!


  • Author
  • Apprentice
  • December 12, 2018

Thanks!


I missed the order_type param on the documentation!