API handling of apostrophes | Freshworks Community

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API handling of apostrophes

When a ticket is created using the API, if any field contains an apostrophe the ticket fails.

If the string is escpaed before sending it, the ticket is created but with extra slashes around the apostrophe.

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Hi Dave

Thanks for pointing this out.

We will fix this and update the documents as well.

regards

Vijay

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