When listing all agents, data returned includes, contact, but no Id. Further more, when trying to find such Agent.contact in records returned from /api/v2/contacts, many are not found. It's as if Agents.contact are missing from Contacts, yet clearly the schema of Agent.contact is identical to Contact.
1. Is it possible to get the Agent.contact.id ? Or should I just use Agent.id? Are these ids disjoint or overlapping?
2. Should I just create records in Contacts for each Agent as needed using Agent.id as the Contact.id ?
1. Is it possible to get the Agent.contact.id ? Or should I just use Agent.id? Are these ids disjoint or overlapping?
2. Should I just create records in Contacts for each Agent as needed using Agent.id as the Contact.id ?
{ "available":true, "occasional":false, "signature":null, "id":1, "ticket_scope":1, "created_at":"2015-08-18T16:18:05Z", "updated_at":"2015-08-18T16:18:05Z", "available_since":null, "contact":{ "active":true, "email":"sample@freshdesk.com", "job_title":null, "language":"en", "last_login_at":"2015-08-21T14:54:46+05:30", "mobile":null, "name":"Support", "phone":null, "time_zone":"Chennai", "created_at":"2015-08-18T16:18:05Z", "updated_at":"2015-08-25T08:50:20Z" }