The Auto Start timer fires up when the ticket is open and stops ticking only when the ticket is closed or resolved. Keep track of the amount of time taken to close a ticket. You can even use the timer to reward agents. If the agent has to work on another ticket immediately, the timer can be stopped till the agent returns to work on the current ticket.
1. Download the zip file.
2. Unzip and open the .txt file
3. Copy the code from the file
4. Go to Admin->Integration->Freshplugs in you dashboard and click the new Freshplug button
5. Give a Name and Description to this plug for future reference
6. Select the text box “Show this widget in ticket view page”
7. Copy the code from the .txt file here and click the button "create and enable"