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Can't embed a PDF in a KB entry

  • October 16, 2012
  • 4 replies
  • 207 views
J
Apprentice
Hi,

when I try to embed a PDF in a KB entry using:

<object data="filename.pdf" type="application/pdf" width="100%" height="100%"></object>

it keeps getting changed to:

<object data="filename.pdf" type="application/x-shockwave-flash" width="100%" height="100%"></object>

Obviously, this does not work.
Why is this happening, and how can I embed a PDF (hosted elsewhere) in a KB entry?

regards
jamie
    This topic has been closed for replies.

    4 replies

    V
    Contributor
    • vijay.shankar
    • Contributor
    • October 17, 2012
    Hi Jamie

    Sorry for the trouble, let me check this and update the forum

    regards
    Vijay
    V
    Contributor
    • vijay.shankar
    • Contributor
    • October 18, 2012
    Hi Jamie

    We identified the BUG and we've raised this with the Editor team.

    Also, we will be moving to the new HTML Editor - one used in Tickets and Email notification section and we are able to get this working.

    Kindly bear with us for sometime, since we will be adding this new editor in solutions and forums in the next few weeks time

    regards
    Vijay
    J
    Apprentice
    • jamie.oconnell
    • Author
    • Apprentice
    • October 19, 2012
    Great - thanks, Vijay!
    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hello Jamie,


    Though you might have already noticed, posting it here for better visibility . We had the new kbase editor with powerful features launched a while back. Here's a blog post wherein you could grab some bites about the editor : https://support.freshdesk.com/support/solutions/articles/223670-introducing-our-new-knowledge-base-editor


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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