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Hello,






when one of our agents tried to set up new canned response - by copying the formatted response from a text editor - the formatting did not copy and all she could past was plain text.






She is the only one in our company having this problem - she is using the same web browser as the others so I have no idea what could be the problem.






Is there any way to fix this?






Thanks for answering,






Kristýna








Hello Kristyna,






That's really unfortunate . I have created a support ticket to effectively troubleshoot this case. Talk to you soon.






Cheers!



**Updates from the support ticket **


The user had several images that weren't available publicly. Uploading them in the signature worked!


Cheers!

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