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Hi there! I've been using curl POST and PUT to update certain elements of a ticket once they have been created. This seems to work for all fields like priority, status, etc but I cannot, for the life of me, access the custom_fields. We have a custom field called orderid, and it throws the following error 


"Request body has invalid json format"


this works:


'{ "priority":1}'


these do not work (i have tried a ton of different combinations):

'{ "priority":1, "custom_fields" :{ "orderid":1234} }'

'{ "custom_fields" : {"orderid":1234} }'


what is the problem? I can't find an answer online, but i know for a fact that these are valid json objects and these are the correct name for my custom fields. thank you!





Hello Ricardo,


The custom fields would be prefixed with cf before the actual field name. Here's a sample of the fields configured in my test instance:


{"id":35000725087,"name":"cf_code","label":"code","description":"","position":5,"required_for_closure":true,"required_for_agents":false,"type":"custom_number","default":false,"customers_can_edit":true,"label_for_customers":"code"}


You can obtain the name value for the fields setup in your instance by accessing the List all ticket fields endpoint.


Cheers!

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