Skip to main content

Child Tickets Error

  • February 12, 2019
  • 3 replies
  • 66 views
M
Apprentice

Having an error raising child ticket - The adapter rejected the commit because it was invalid -

    This topic has been closed for replies.

    3 replies

    J
    Community Debut
    • jeroen
    • Community Debut
    • February 13, 2019

    Same problem here... i was testing this function. I can't find whats wrong.

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Mostafa and Jeroen,


    Can you please check if there are any mandatory fields that you missed to fill in while creating the child ticket? Please help us with the X-Request ID of the failing request so that we can look into our logs and see what caused this error. 


    You can refer to this video if you'd like to know how to obtain the X-Request ID of a failing request.

    Cheers!



    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    A
    Community Debut
    • aaron.shepler
    • Community Debut
    • February 28, 2019

    We have this same problem when attempting to create a child ticket.  I have verified all mandatory fields have been filled in.  Here's an example x-request:


    14560167-f568-4607-a1d4-efa16bf60b90


    Terms of UseAccessibility statement