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Close ticket via API v2 without email notification

  • October 9, 2017
  • 1 reply
  • 95 views
R
Contributor

Hi, 

It is possible to close ticket(update state to close) via API v2 without email notification to reporter?

    This topic has been closed for replies.

    1 reply

    aravind.sundararajan
    Skilled Expert
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    Hello,


    By default, the API activity wouldn't trigger an email to the requester. You can give it a try with a test ticket and see how it works :)


    Cheers!

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