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Create a reply for the customer

  • May 31, 2018
  • 2 replies
  • 417 views
H
Contributor
Hi,

I try to create a reply for a customer with the API :
And like params :
array (size=2)
  'body' => string 'TEST'
  'from_email' => string 'email@email.fr'
But the API response is :
object(stdClass)[29]
  public 'description' => string 'Validation failed' (length=17)
  public 'errors' => 
    array (size=1)
      0 => 
        object(stdClass)[24]
          public 'field' => string 'from_email' (length=10)
          public 'message' => string 'There is no active email_config matching the given from_email' (length=61)
          public 'code' => string 'invalid_value' (length=13)
I have this error with all the emails that I tested :
- Customer email
- Agent email
- Administrator email

Would you have a solution?

Regards,
Hugo



    This topic has been closed for replies.

    2 replies

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hello Hugo,


    The 'from_email' denotes the support email address that you can use to send a reply to a ticket. This is an optional parameter and can be used only when you'd like to change the 'FROM' address of the email reply as an agent. In order to create a reply, you can simply use the 'body' parameter to construct the message and 'user_id' to indicate whether it is an agent or an user.


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    H
    Contributor
    • hugo.pascal
    • Author
    • Contributor
    • June 4, 2018

    Hello Aravind,


    Thanks for your help !

    I wasn't looking at the right parameter.


    Regards,

    Hugo

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