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Customer Service week is here - Let's celebrate!

  • October 1, 2018
  • 2 replies
  • 11 views

aravind.sundararajan
Skilled Expert
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Dear Customer Champions, 


The first week of October is celebrated as the week for Customer Service and we're doing a lot of stuff to appreciate & share our love towards the superheroes in support. On this note, I would like to ask all of you a question: 


What are the common misconceptions around Support and Support agents that you have come across? 


List them as comments in this thread - pictures/videos are also welcome ;)


spongebob squarepants good luck GIF



P.S: You can visit this link to participate in some of the contests that we're hosting to commemorate the Customer Service week.



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2 replies

aravind.sundararajan
Skilled Expert
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Okay, I'll start with one - I'm a support agent and I don't always ask my customers to restart their computers!



Cheers!


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The primary goal of an agent is to solve issues and not to close tickets.