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Disable SignUp

R
Apprentice

Hello,


We need to run a private help desk, where only our clients can enter.


Is it possible to disable Sign Up or moderate new users?


Thanks!




    Did this topic help you find an answer to your question?

    5 replies

    anirudh.narasimhan
    Contributor

    Hello,


    We do have an option to disable the sign-up for the portal. Please go to Admin>>Portals>>Settings>>'Allow users to Sign Up from the customer portal', you can select 'No' to disable the option.


    Hope this helps.

    H
    Contributor
    • harry
    • Contributor
    • 23 replies
    • May 13, 2017

    Hi,

    I have multiple portals and there are some I do want users to sign up to but others I do not. 

    What can I do?


    Thanks! 

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hello Harry,


    Glad to see your comment on this thread ! We can hide the signup option on specific portals using the Portal Customisation feature available on your subscription ( Estate ) .


    I have sent you an email requesting for more details around this requirement and can't wait to get this rolled out for your helpdesk :)


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    E
    Community Debut
    • ewan
    • Community Debut
    • 19 replies
    • July 16, 2020

    Hi Aravind,

    Can you also send instructions on hiding the signup option on specific portals using the Portal Customisation feature ?

    Thanks,

    Ewan

    N
    Community Debut

    Hey Ewan,


    Please go to admin->Portals-->Customize portal-->Stylesheet and paste this to hide the sign up button :


     a[href*="/support/signup"]{   display:none; } 




    Cheers! 

    Reply


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