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Dispatch'r rules not working

S
Contributor

Is anyone else finding that their Dispatch'r rules are not working?


Everything has been fine until the last hour or 2 and now no tickets are being processed by Dispatch'r.

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    4 replies

    A
    Contributor
    • alex_10481
    • Contributor
    • 15 replies
    • March 21, 2013

     Their mail servers aren't working either, I wouldn't be surprised if dispatcher works on the back end through email routing..

    S
    Contributor
    • simon.morgan
    • Author
    • Contributor
    • 5 replies
    • March 21, 2013

    That might well explain why I haven't had an email response for the ticket I put in about it.

    A
    Contributor
    • alex_10481
    • Contributor
    • 15 replies
    • March 21, 2013
    Yeah.  Let's hope they work their dashboard, instead of emails :)

     

    A
    Contributor
    • alex_10481
    • Contributor
    • 15 replies
    • March 21, 2013
    Got a response from Vijay:

    Hi
    Sorry for the inconvenience caused.Our Mail service Provider - Sendgrid is facing some outage due to which mails that are to be delivered are delayed.Sendgrid Team is working on this and hope to get this issue resolved ASAP.
    Due to this Email Notifications , Export reports are getting affected.
    Apologies for the inconvenience caused.
    regards
    Vijay

     

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