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Email Delivery Failure Notification

  • March 19, 2018
  • 2 replies
  • 174 views
D
Apprentice
  • dd
  • Apprentice

I want to create a notification (or supervisor rule) on Freshdesk Mint when an agent reply to a ticket is sent but not delivered. This thread here says it's not available, while in your release notes it is stated "Mail delivery failure notification for compose email in Mint". 

Can you please help me on how to send an email notification when a message is not delivered?

    2 replies

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hi,


    The documentation for the feature is in progress - we will update the article soon. The feature is live and the mail delivery notifications would be sent to the agent who sent out the reply. You will also notice the failure message on the ticket page.


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    C
    Community Debut
    • carleses
    • Community Debut
    • March 2, 2020

    Hi,


    We have this problem today, 2 years leatter. Please, could yo tell me how can i controller the emails that doesn't recivede my clients with Email Delivery Failure Notificaction?


    Thanks.


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