We are getting reports that our customers are not getting our responses. We have had them check spam but when we respond to a ticket that was created, the messages are not getting back to the original poster. I have seen forum topics on notifications. I don't see any notifications in our account. Status for Freshdesk says all systems normal so I'm not sure why we've had an escalation of reports. Please advise as this is a deal breaker for us.
Emails Not Being Sent when Updated
This topic has been closed for replies.
Not sure if related but we already use SendGrid with our platform. There's a conflict therefore with S1 and S2 of DKIM validation. Is it possible this could be the issue?
+12Hello Matthew,
We can generate alternate records since you're already using SendGrid in your domain. I could see that you've been in touch with one of our support heroes already. He'll help you through this.
Cheers!
Join the Community
Already have an account? Login.
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.