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Forwarded Emails not coming back with notes placed on them

  • February 4, 2020
  • 1 reply
  • 27 views
L
Apprentice

Hi,


When forwarding emails out of FD, if the recipient wanted to place notes and send them back into the queue, how would that take place? 

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    1 reply

    S
    Community Debut

    Hi, Lacey.


    When a ticket is forwarded from Freshdesk, the response from the receipient would append as a private note to the ticket from which the email was originally forwarded from, by default.


    Thanks.

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