Freshdesk portal problem in Chrome (and other) - https?

  • 25 March 2015
  • 3 replies
  • 152 views

Hi,


I'm having issues with my portal. I've setup "hjelp.serverhus.no" with the correct CNAME listing in DNS. But when using Chrome i get an error about the https protocol (this happens even if i try using just http:// - i don't know why it rewrites).


My customers also are having issues with it. If i use Internet Explorer it seems OK.



Chrome gives: NET::ERR_CERT_COMMON_NAME_INVALID


And I've had clients showing me various other error messages. The link used to all clients is also http://hjelp.serverhus.no/ (not https).


I've included two Firefox messages.




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3 replies

Userlevel 4
Badge +12

We're glad that the portal is up and running on https, courtesy the custom domain SSL certificate. Looking forward to work with you soon !




Cheers!



Hi Michael,




You might get this error message if you do not have a custom SSL cert for the CNAME. Could you please write to support@freshdek.com with your account details? We'll help you in setting this up for your account.




Thanks,


Harish


Freshdesk Support



I am also getting this error message with Chrome on my machine only when using CNAME but works if I go direct to domain.freshdesk....




Attackers might be trying to steal your information from cname (for example, passwords, messages, or credit cards). NET::ERR_CERT_COMMON_NAME_INVALID