Hi guys
I make wordpress plugins and want to include a ticket submission form in the backend. I don't want to install any javascript on their sites, so this would need to be done using a HTML form.
Is that possible? If so, how do I do it?
Thanks
Hi guys
I make wordpress plugins and want to include a ticket submission form in the backend. I don't want to install any javascript on their sites, so this would need to be done using a HTML form.
Is that possible? If so, how do I do it?
Thanks
Only problem with that approach is that is slows down the page loading time. It is really a shame that it is all or nothing.
With an iframe I don't have much control over the styling apart from the very limited parameters.
This is how it usually works: FreshWidget.init("", {"queryString": "&widgetType=popup&screenshot=no&helpdesk_ticket[requester]=abd@applepie.com&helpdesk_ticket[subject]=How%20to%20do%20this", "widgetType": "popup", "buttonText": "Support", "buttonColor": "white", "buttonBg": "#006063", "backgroundImage": "", "alignment": "4", "offset": "-500px", "formHeight": "500px", "url": "https://abc.freshdesk.com"} );
helpdesk_ticket[subject] will let you set the title of the ticket(make sure it's in URA format). Hope this helps :)
Hi
In the API, there is no precision to set the title of the ticket, is it possible ?
Hi, where exactly in the API docs does it show how to submit a ticket? I only see read ticket information.
Also, wouldn't it be simpler to create an HTML form that simply sends email to my freshdesk email?
Thanks
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