How to change the [Name] of the message "[Name] powered by freshdesk" at the end of emails ?

  • 16 July 2020
  • 2 replies


The question is in the tittle. I'm fine with the free version right now. I don't mind if the clients see the message "[Name] powered by freshdesk". I would just like to change the name, because it mine right now which is a problem.

Many thanks

2 replies

Adding to this, the Freshdesk branding (powered by Freshdesk) is added only on emails sent from accounts in our free plan, Sprout.

If you happen to see this on emails sent from a paid instance too, do write to us at and we'll be in touch right away to sort it for you.


Hi André,

The name that appears in the message is your Portal name. Please go to admin-->Portals and change the name of your portal to anything you like and that would change the name accordingly in the message : 'Portal name' powered by freshdesk.