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How to convert ticket items to knowledge-base answers

  • February 3, 2020
  • 1 reply
  • 272 views
D
Apprentice

Hello!


Is there an automatic way to convert ticket solutions to public knowledge-base answers?


Thanks for any help.

    1 reply

    S
    Community Debut

    Hi, Dave.


    When you are sending a reply on the ticket that you feel shoud be added as a solution article in your knowledge base, you can just CC the kbase email address of your account in the ticket reply (it would be in the form kbase@yourdomainname.freshdesk.com) and the reply will get saved as a draft in your solutions section. You can review the draft later when you find time and publish it post that.


    You can learn more about this feature here.


    Happy supporting!

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