Hi, Dave.

When you are sending a reply on the ticket that you feel shoud be added as a solution article in your knowledge base, you can just CC the kbase email address of your account in the ticket reply (it would be in the form kbase@yourdomainname.freshdesk.com) and the reply will get saved as a draft in your solutions section. You can review the draft later when you find time and publish it post that.

You can learn more about this feature here.

Happy supporting!